Become our FOR-MI-DA-BLE customer!
9 February 2024
Style
A real favourite!
Theme(s)
Communication
Reading time
4 min.
Anyone who knows me will know that I'm a very frank and outspoken person, a trait that I take for granted. From my point of view, the more things are put on the table from the outset and the more grey areas are cleared up as we go along, the more the relationship is built up step by step, solidly and over time.
That's why I'm keen to work with people who, like me and my colleagues, attach importance to communication. Talking to each other frankly and in the right way is invaluable. We also have to be careful not to question individuals, but rather critical situations by backing them up with factual, quantifiable and measurable elements. And when it comes to concrete evidence, the Internet has everything you need!
"You ask and you shall receive
And what does the "Formidable Customer in these remarks?
My aim is to apply the "You ask and you shall receive. Why do we imagine that the other person is capable of understanding the context, the issues and our resulting demands without having taken the time to explain them properly? How do you know that a technical problem can cause you stress if you haven't 'reported' it? In our team, we do our utmost to listen to you, but it's up to you to talk to us and give us the means to understand you!
The birth of our fantastic customer charter!
Created with a resolutely positive objective in mind, it aims to be the mouthpiece for what our team expects from you. Yes, yes... in addition to business 😊, we have very real expectations in terms of communicating your needs!
Giving you advance notice before any collaboration enables you to understand all the mutual advantages of applying our charter: YOUR "obligations" and of course ours for the benefit of the quality of your digital project !
A waste of time? Of course not!
Oh well, some people might think that this is a useless waste of energy? Too bad for them... It's because they don't attach enough importance to the benefits of being well guided from the outset of a collaboration!
The web is perceived as complicated, and it's true, it can be... but it's no more or less complicated than other professions when you do them fully and to the hilt...
So there's no need to stress out in advance. So that the Internet can be a wonderful adventure for you too, we simply offer to support you at every stage of your project with clear guidelinesOur aim is to help you save precious time and money.
Before you get started, here's what you need to know!
I invite you to discover and read carefully our "Great Customer" charter.
This process starts with you realising the importance of communicating with us properly! A customer charter committing us mutually to doing things "right from the 1ᵉʳ up"!
Won't our future collaboration be FOR-MI-DA-BLE?
Stay tuned!
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